Orders FAQ

To check the status of your order, click the “My Account” button located on the side navigation of your screen and enter your username and password. Once you are in, click the “Order Status” button. Request for access codes by calling our customer service hotline with your invoice ID number if you do not have access codes.

How long do I have to wait for my order to be delivered?

Your order will be delivered as soon as we receive them. Expect the item to arrive 4 to 7 business days after your order has been confirmed. International shipping will take longer than 4 to 7 business days.

To check your order status at any time, sign up for a Karmaloop account.

How is my order shipped?

As of 11/24/2008, UPS will ship All Continental US orders while DHL will ship international orders. For price estimation and price information, please visit their official websites:

UPS
www.ups.com
DHL
www.dhl.com

For ground shipping, allow 4 to 7 business days.

For express shipping options, items will be delivered either Next Afternoon or on the 2nd business day.

For PO Box/APO deliveries, UPS will ship orders. Allow 1 to 3 weeks for order delivery.

For drop-shipping, the shipping schedule will depend on the manufacturer.

How can I track my order once it is shipped?

You can track your order via the tracking number, which will be provided to you on your confirmation mail via email. Using the tracking number, visit the website:

visit: http://www.ups.com.
U.S. Customers: Contact UPS via phone 1-800-PICK-UPS
International Customers: 1-800-782-7892
Registry of tracking number via UPS‘system will take at least 24 hours.

Why was my order cancelled?

An order cancellation may happen if you made a duplicate order. In such cases, we will cancel one of the duplicate orders to ensure you will not be charged for the same item twice.

This could happen if you were unable to respond quickly to an important email. Such emails are often sent to verify information and complete the transaction.

For questions and more information about order cancellations, please call our customer service hotline, provide your name, and invoice ID number.

The item I received is defective, what should I do?

We apologized for any inconvenience this issue might have caused you; we understand that this can be quite frustrating. We are happy to exchange any defective items send your way, promptly. To do this, create a Return Authorization Number by visiting visit www.karmaloop.com/returns.

For the reason for returning the item, select “Defective”.

Make sure to request an exchange so we can send you the item you originally ordered right away.

Karmaloop will refund any shipping charges you will pay to return the mistaken/defective items back to us. Just send us a copy of the shipping receipt via fax or email.

For more information about our return/exchange policy, please call our customer service hotline. You can also create an RA and use our return mailing address or call us directly to send the necessary information.